How can we help?
Find answers to common questions about preparing for Microsoft certifications, using our platform features, and understanding your progress.
Frequently Asked Questions
Browse our most common questions below. If you can't find what you're looking for or need personalized assistance, please contact our support team.
Head over to the Home page to explore the different certification courses we offer. Pick the one you want to learn, and you'll see all the topics it covers. You can then choose 'Study mode' if you want help along the way, or 'Exam mode' if you want to test yourself against the clock!
Start by looking at the list of topics the Microsoft exam covers. Use our 'Study mode' to practice those specific topics with our AI tutor, who will guide you whenever you get stuck. Once you feel confident and are scoring well, try taking a practice test in 'Exam mode'. Afterwards, you can review your results to see exactly what you need to brush up on before the big day.
Microsoft scores their exams on a scale from 1 to 1,000, and you need at least a 700 to pass. Our dashboard tracks your progress as you practice, so you'll always know if you're hitting that target score before you take the real test.
'Study mode' is like having a teacher by your side—you get instant feedback and help from our AI tutor after every question. 'Exam mode' is like the real test—it's timed, and you won't see your results until you finish. We recommend using Study mode to learn, and Exam mode to prove you're ready!
Instead of just telling you if you're right or wrong, our AI Tutor explains the 'why' behind every answer. This ensures you're actually learning the concepts rather than just memorizing questions, which is exactly what you need to pass Microsoft's tricky scenario questions.
Your dashboard gives you a simple summary of your learning. It shows how much of the course you've completed, how many days in a row you've been studying (your streak), how much time you've spent learning this week, and how many practice exams you've passed.
During a practice exam, your answers are saved automatically as you move forward. You can easily jump back and forth between questions, and you can even 'flag' questions you're unsure about so you can easily review them before you hand in your final test.
Once you finish an exam, we'll give you a detailed breakdown of how you did. We'll show you whether you passed or failed, what your estimated score is, and exactly which topics you struggled with so you know where to focus your studying next.
Administrators have full control over the platform. They can create new courses, generate new practice questions using AI, approve or reject content, and manage all the user accounts on the system.